Terms & Conditions
Terms and Conditions
Drone Inspection Services
These Terms and Conditions (“Terms”) govern all bookings for rooftop drone inspection services (“Services”) provided by [Your Business Name] (“the Company”). By making a booking, the client (“the Client”) agrees to the following:
1. Weather Dependency
1.1 The Client acknowledges that drone operations are weather dependent.
1.2 The Company reserves the right to delay, reschedule, or cancel Services at short notice where weather conditions (including, but not limited to, high winds, rain, or poor visibility) or other safety considerations make the performance of Services impractical or unsafe.
1.3 The Company shall not be liable for any losses, costs, or damages incurred by the Client as a result of delays, rescheduling, or cancellations caused by circumstances beyond the Company’s control.
2. Scheduling and Rescheduling
2.1 The Company will make all reasonable efforts to perform Services at the agreed time and date.
2.2 The Company will contact the Client one day prior to the scheduled inspection to advise on the likelihood of the flight going ahead. Weather forecasts and data will be provided at this time to help inform the decision.
2.3 Where rescheduling is necessary due to weather or other factors beyond the Company’s control, the Company will offer the Client the next available appointment at no additional cost.
2.4 If rescheduling is not possible, the Client will be entitled to a full refund of any fees paid.
3. Client Cancellations
3.1 The Client may cancel a booking by providing a minimum of 24 hours’ notice prior to the scheduled start time. In such cases, the Client will be entitled to a full refund.
3.2 Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund.
4. Cancellations by the Company
4.1 In the event the Company cancels the Services due to weather or other circumstances beyond its control, the Client will be entitled to either:
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(a) reschedule the booking at no additional cost, or
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(b) receive a full refund of any fees paid.
4.2 The Company shall not be responsible for any indirect or consequential losses incurred by the Client as a result of such cancellation.
5. Client Responsibilities
5.1 The Client must ensure safe and legal access to the property where Services are to be carried out.
5.2 The Client is responsible for obtaining any required permissions, consents, or authorizations relating to the property or surrounding area.
5.3 Failure to provide suitable access or necessary permissions may result in cancellation of the Services without refund.
6. Liability
6.1 The Company shall exercise reasonable care and skill in providing the Services.
6.2 To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential loss or damage arising from the performance or non-performance of the Services.
7. Statutory Rights
7.1 Nothing in these Terms shall affect the Client’s statutory rights under UK law.
7.2 These Terms operate in addition to, and do not limit, any rights granted to the Client by consumer protection legislation in the United Kingdom.
Do you want me to also tighten up the liability section so it specifically references compliance with UK consumer protection law (e.g., Consumer Rights Act 2015), or do you prefer to keep it general?
8. Flight Restriction Zones
8.1 The Client acknowledges that certain properties may be located within flight restriction zones (including, but not limited to, areas near airports, prisons, or military installations).
8.2 Where additional permissions, permits, or authorisations are required to conduct a drone flight within these zones, the Company will advise the Client at the point of booking.
8.3 Any additional costs associated with obtaining such permissions will be communicated clearly to the Client prior to confirmation of the booking.
8.4 The Company reserves the right to decline or cancel a booking if the necessary permissions cannot be obtained.